Was driving last night on the freeway and all of a sudden on the nav screen it said Drivetrain malfunction... Car went into neutral and I coasted onto the shoulder.
When I tried to put the dct in gear it would switch back to park. So it was stuck in gear.. Pressed the SOS button and the call connected and I listened to music on hold for 1 1/2 hours.. No one ever picked up and I could not disconnect. Finally the call ended on its own and I called bmw road side direct from my cell. Bmw road side played so many games, kept canceling tow trucks after waiting 2 hours and then scheduling a tow etc.. Supervisor didn't care at bmw when I escalated it. My wife and I were stranded from 6:45pm to 2am with no food or water. Bmw couldn't reach anyone who wanted to take responsibility for my car being it is lower to the ground and can risk scraping the bumper when pulling on to a flat bed.
The car needed a low loading tow truck.. Bmw said we are going to have to spend the night.. I called AAA and they had the nicest guy out in 30 min.. He didn't have the right truck either but he works with a local bmw dealer and knew exactly how to Handel it.. Bmw roadside never once helped and never told the towing people what we needed to move the car.
My m4 has only 400 miles on it and it's broken.. It's at the dealer now so god only knows what it will need? ----------------------------------------------------------------------------------------------------------------------------------------
Update,
Someone from BMW NA called me today and said they are working with my dealer to get my car fixed asap. But there is a problem he said.. BMW USA nor BMW Germany have 0 DCT trans units to send us.. Now he has to contact the manufacture of the DCT and have them make one up special for my repair and this could be awhile.. He said that is why he is now getting involved.. I told him if it takes 30 days or more, I will exercise my rights and contact a lemon law attorney that I have used successfully before.
I told him it's not right to lose a new car esp when I paid extra to have it early for the summer.
Will keep everyone posted of more info as I get it. I am no longer in communication with the dealer, He told me to call him directly if I have any questions..
So the wait continues with no answers yet until the manufacture of the DCT gets back to him with an ETA.
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